Terms of use

The VELA.UA website, hereinafter referred to as the “Seller”, offers any individual or legal entity, hereinafter referred to as the “Buyer”, to place an order and purchase goods, photos of which are posted on the VELA.UA website, hereinafter referred to as the Site.

By placing an order on the VELA.UA website, the Buyer voluntarily confirms acceptance of the following provisions:

1. GENERAL PROVISIONS

1.1. This agreement is a public offer and does not require signing. The public offer agreement has the same legal force as a contract signed on paper.
1.2. The Seller sells goods at retail and wholesale.
1.3. Within the framework of this Agreement, the design (image of the goods corresponding to a certain article) of the goods is recognized as a sample of the goods.
1.4. The Seller reserves the right to make changes to this Agreement without prior notice to the Buyer.

2. RIGHTS AND OBLIGATIONS OF THE BUYER

2.1. To place an order, the Buyer must register on the Site. Registration is at the buyer’s request.
2.2. The Buyer places an order for goods from the VELA.UA website catalog and sends it to the Seller.
2.3. If the Buyer has any questions regarding the properties and characteristics of the goods, before placing an order, the Buyer may contact the Seller by any available means.
2.4. The Buyer undertakes to correctly indicate in the order his last name, first name, contact phone number, including the city code, exact and complete delivery address, and also to agree with the Seller on the desired day and time of delivery.
2.5. The Buyer undertakes to meet the Seller’s courier at a certain time at the specified delivery address.
2.6. The Buyer has the right to refuse the delivered goods in. In case of refusal, the Buyer shall pay in full the Seller’s transportation costs incurred by him for the delivery of the goods to the Buyer’s city and the return of the goods to the Seller’s city at the courier service rates.

3. RIGHTS AND OBLIGATIONS OF THE SELLER

3.1. The Seller shall notify the Buyer of the acceptance of the order by phone and/or e-mail, agree on additional characteristics, product packaging and their cost.
3.2. The Seller shall deliver the goods in accordance with the received order, in the quantity, prices and terms agreed with the Buyer.
3.3. The Seller guarantees the conformity of the appearance of the ordered products with their samples in the catalog. The weight of the products may slightly differ from the sample in a larger or smaller direction due to the uniqueness of each product.
3.4. The Seller guarantees the conformity of the quality of the goods with the standards of Ukraine applied to the goods.
3.5. The Seller is not responsible for the accuracy and correctness of the information provided by the Client during registration.
3.6. The Seller removes the manufacturer’s tag and attaches its own before sending the goods to increase recognition and loyalty to the VELA.UA website trademark. The manufacturer’s tag is stored by the Seller.

4. DELIVERY

4.1. Delivery of goods is carried out only within the territory of Ukraine.
4.2. The Seller will make every effort to comply with the delivery terms agreed with the Buyer. However, delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the Seller.
4.3. The cost of delivery of each order in Ukraine is 20-30 hryvnias. For orders over 500 hryvnias, delivery is carried out at the expense of the Seller.

5. COST OF PRODUCTS

5.1. The exact cost of the product is indicated in the catalog of the VELA.UA website
5.2. The price of the goods on the Website may be changed unilaterally by the Seller. In this case, the price for the list of goods ordered by the Buyer is not subject to change.

6. RETURN OF GOODS

6.1. The Buyer is not entitled to return goods of proper quality specified in the List of non-food goods of proper quality that are not subject to return or exchange, approved by the Resolution of the Government of Ukraine.
6.2. In the event of a defect, the Buyer undertakes to notify the Seller of this within 14 days from the date of delivery of the order. To confirm the defect, the product is transferred to the Seller for examination. In a positive case, the Buyer is reimbursed the full cost of the product, including the cost of delivery. After 14 days from the date of delivery, claims are not accepted.
6.3. Delivery of products to the Seller for warranty repair is carried out by the Buyer.
6.4. Improper care of the product, which led to the loss or change in color of the inserts, change in color of the enamel or metal, is not a factory defect, and products with such defects are not accepted for return.

7. OTHER CONDITIONS

7.1. All information provided by the Buyer to the Supplier may not be transferred for review and / or use to third parties, except for the Buyer’s written permission to transfer this information and cases when this is required by Ukrainian or international legislation and / or authorities in compliance with the legal procedure.
7.2. The law of Ukraine shall apply to the relations between the Buyer and the Seller.
7.3. In case of any questions or complaints from the Buyer, he must contact the Seller by any available means. The parties will try to resolve all disputes through negotiations. If it is impossible to reach an agreement, the dispute will be referred to a judicial body for consideration in accordance with the current legislation of Ukraine.